Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with our platform. Some data you provide directly, while other information gets collected automatically as you use our services.

Information You Provide

• Account Details: When you create an account, we ask for your name, email address, and a password. If you subscribe to premium features, we also collect billing information.
• Profile Information: You can optionally add trading preferences, experience level, and notification settings to customize your experience.
• Communication Data: When you contact our support team or participate in surveys, we keep records of those interactions to improve our service.
• User Content: Any charts you save, analysis notes you create, or custom indicators you build are stored in your account.

Automatically Collected Data

• Usage Information: We track which features you use, how long you spend on different sections, and which technical indicators you access most frequently.
• Device Data: Your IP address, browser type, operating system, and device identifiers help us ensure compatibility and security.
• Location Data: We collect approximate location based on IP address to provide region-appropriate content and comply with local regulations.
• Cookies and Tracking: We use cookies to remember your preferences and keep you logged in. You can control these through your browser settings.

How We Use Your Information

Your data helps us provide and improve our technical analysis platform. Here's what we actually do with it:

• Deliver Our Services: Process your chart requests, save your analysis work, sync data across devices, and maintain your account settings.
• Improve Platform Features: Analyze usage patterns to understand which tools traders find most valuable and identify areas for enhancement.
• Communicate Updates: Send important notifications about platform changes, security updates, or new features you might find useful.
• Provide Customer Support: Respond to your questions, troubleshoot technical issues, and resolve any account problems.
• Ensure Security: Monitor for suspicious activity, prevent unauthorized access, and protect against fraud or abuse.
• Legal Compliance: Meet our obligations under Thai law and maintain records required for tax and regulatory purposes.

Sharing and Third Parties

We share your information only when necessary to operate our service or when required by law. Here are the specific situations:

Service Providers

We work with companies that help us run our platform. These include cloud hosting providers for data storage, payment processors for subscription management, and email services for account notifications. All service providers are bound by confidentiality agreements and can only use your data for the specific services they provide to us.

Business Transfers

If reflectivenerve is acquired by or merges with another company, your information may transfer to the new entity. We'll notify you before this happens and explain any changes to how your data is handled.

Legal Requirements

We may disclose your information if required by Thai law, court order, or government regulation. This includes cooperating with law enforcement when we receive valid legal requests. We'll notify you when legally permitted to do so.

With Your Consent

In any other situation where we need to share your information, we'll ask for your explicit permission first.

Your Rights and Choices

Under Thailand's Personal Data Protection Act, you have significant control over your personal information. Here's what you can do:

To exercise any of these rights, email us at support@reflectivenerve.com with your request. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we may apply a reasonable fee for repetitive or excessive requests.

Data Security Measures

We take protecting your information seriously and implement multiple security layers:

• Encryption: All data transmitted between your device and our servers uses TLS 1.3 encryption. Sensitive information in our databases is encrypted at rest.
• Access Controls: Our team members can only access data necessary for their specific roles. All access is logged and regularly audited.
• Authentication: We support strong password requirements and recommend enabling two-factor authentication for additional account protection.
• Infrastructure Security: Our hosting providers maintain SOC 2 Type II certification and undergo regular security assessments.
• Monitoring: We continuously monitor for suspicious activity, unauthorized access attempts, and potential security vulnerabilities.
• Incident Response: We maintain a detailed security incident response plan and will notify affected users within 72 hours of discovering any data breach.

International Data Transfers

Our primary servers are located in Thailand, but some of our service providers operate globally. When your data is transferred outside Thailand, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Privacy Shield or equivalent certification programs where applicable
• Binding corporate rules for multinational service providers
• Your explicit consent when required by Thai law

We select partners carefully and require them to maintain data protection standards comparable to those required in Thailand.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and improve your experience. Here's a breakdown:

Essential Cookies

These are required for basic platform functionality. They remember your login status, maintain your session, and store essential preferences. You can't disable these without breaking the platform's core features.

Functional Cookies

These remember your choices like chart display preferences, indicator settings, and theme selection. They make the platform more convenient but aren't strictly necessary.

Analytics Cookies

We use these to understand how people use our platform. They help us identify which features are popular and where users encounter problems. All analytics data is aggregated and anonymized.

You can control cookie preferences through your browser settings. Keep in mind that blocking certain cookies may limit platform functionality. We don't use advertising cookies or share cookie data with third-party advertisers.

Children's Privacy

Our platform is designed for adults interested in financial market analysis. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal information, contact us immediately at support@reflectivenerve.com and we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on the platform. The "Last Updated" date at the top shows when the most recent changes took effect.

We encourage you to review this policy periodically. Continuing to use our services after changes take effect means you accept the updated terms.

Complaints and Disputes

If you're unhappy with how we've handled your personal information, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you have the right to file a complaint with Thailand's Personal Data Protection Committee.

You can reach the PDPC through their website or by mail at the Office of the Personal Data Protection Committee, Ministry of Digital Economy and Society, Bangkok, Thailand.